Question 1

Artwork

Accepted Answer

What distinguishes Carvedkeep from other brands?Carvedkeep stands out due to its unwavering commitment to superior quality, unique designs, and customer satisfaction. Each product is meticulously crafted, reflecting our dedication to excellence.How can I trust the quality of The Carvedkeep's artworks?Our brand prioritizes quality, subjecting every product to rigorous quality checks to ensure it meets our high standards. Additionally, customer reviews attest to the exceptional quality we deliver consistently.How does Carvedkeep contribute to sustainability?Carvedkeep is committed to sustainability by employing eco-friendly practices in our production processes and sourcing materials responsibly. What's more, we produce only according to the orders placed by our customers, thus avoiding wastage and overuse of materials.Can I find limited edition or exclusive items at Carvedkeep?Absolutely! We regularly introduce limited edition and exclusive items, providing our customers with unique and one-of-a-kind artworks. We are also very happy to accept custom artwork plans!

Question 2

Order

Accepted Answer

Was my order successful?As soon as you order something from Carvedkeep, an order confirmation will automatically be sent to the e-mail address you provided. Please also check your spam folder, as automated e-mails are sometimes mistakenly marked as spam. If there is nothing in your spam folder either, please contact us via the contact form.Where is my order?Once we transfer your package to our logistics partner, we will email you a shipping confirmation containing a tracking number and a tracking link. Please check your spam folder. If you have not received the shipment confirmation, you can contact us via email: info@carvedkeep.com and we will send it again.How long does the order take to produce?It usually takes about 10-15 days to complete.
Generally, you will receive your purchase in 3-4 weeks after the order is placed. For quantity orders, please contact us at info@carvedkeep.com to confirm the accurate time frame.How can I change or cancel an order?If the order has been paid but not shipped out, we can cancel the order right away. Don't hesitate to get in touch with us at info@carvedkeep.com.
If the order has been shipped out, it cannot be canceled. Please simply send your order back to us as a return after receipt.

Question 3

Shipping

Accepted Answer

Do you ship overseas?Yes, Carvedkeep offers worldwide shipping to cater to our global customer base, ensuring everyone can experience our premium artworks.What are the delivery costs?Enjoy Free Shipping on all orders - Worldwide.What shipping carriers does Celebrawood use?We use DHL, FedEx, UPS and TNT.Can I find limited edition or exclusive items at Artiblend?Absolutely! We regularly introduce limited edition and exclusive items, providing our customers with unique and one-of-a-kind artworks. We are also very happy to accept custom artwork plans!What is the delivery time for my order?Carvedkeep remains committed to getting your parcel ready for shipment and transferred to our Logistics Partner as quickly as possible. Delivery by our carrier takes between 5 and 7 working days. Please note that a high order volume (for example following sales promotions or raffles) may result in slightly longer delivery times. Thank you for your patience.How can I track my parcel?As soon as Carvedkeep has transferred your parcel to our logistics partner, we will e-mail your shipping confirmation with your tracking number and tracking link. If you do not receive an e-mail, please check your spam folder, as automated e-mails are sometimes mistakenly marked as spam.My parcel could not be delivered. Could you send me the order again?Sometimes, a Carvedkeep parcel unfortunately cannot be delivered, and there are various possible reasons for this. In such cases, the parcel is returned to us. We will e-mail you to ask if you would like the parcel to be resent. If we receive a response within 48 hours, we can deliver the parcel to your chosen address again. If we do not receive a response within 48 hours, your order will be treated as a return and we will refund your payment using the payment method you used.Is the delivery of the artwork insured?Absolutely! Carvedkeep organizes and ensures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

Question 4

Returns and Exchanges

Accepted Answer

What is your return and exchange policy?Carvedkeep provides a return and exchange policy that allows customers to return goods within a specified time, or replace them with a new piece of artwork if they are not fully satisfied.How can I return an item?We are sorry that you are not satisfied with the product you purchased from Carvedkeep. You of course have the right to return it. To start a return, you can contact us at info@carvedkeep.com.
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If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@carvedkeep.com.
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If you would like to return an item or items, please use the return slip (enclosed with the order) and return the item(s) to us within 14 days. The costs of returns are to be covered by the buyer.
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Please note that we can only take back goods that are in their unworn, original condition. We will check the return as soon as we receive it and initiate the refund if applicable. We make every effort to process all returns as quickly as possible. Please allow up to 3 working days (from our receipt of the goods) for processing. All artworks are returnable, but not all returns are free of charge. For some artworks, the buyer has to pay the shipping costs and customs duties.
Has my return arrived yet?You will be notified by e-mail and, if applicable, your refund will be initiated as soon as Carvedkeep has checked your return. Refunds can take a further 3-7 working days depending on the payment method. We will contact you if we have any questions about your return.When will I receive the refund for my return?For Carvedkeep, refunds are usually made within approximately 3-7 working days after the return is processed. For some payment methods and banks, it may take a little longer. Refunds are made using the same payment method that you used when you placed the order.Why has my return been rejected?Unfortunately, the item returned to Carvedkeep does not seem to be in its original condition. Our returns department thoroughly inspects the condition of all returns, checking for defects and odors. Unfortunately, we are unable to accept returns with defects, as we would be unable to resell the items in question. If you are unhappy with our decision, you can respond to the returns rejection email to provide an explanation.

Question 5

Other

Accepted Answer

My parcel has not been delivered.If your package has not arrived or its tracking status has not changed after 10 business days, please email us at info@carvedkeep.com so that we can submit an inquiry to the carrier. Ideally, the status of the package will progress and the package will be delivered to the designated shipping address within a few days.The item delivered is damaged. What can I do?We are sorry to hear that you have received a damaged item. This delivery does not reflect Carvedkeep standards. Please e-mail our service team at info@carvedkeep.com. We will also need pictures of the damaged item, including the outer packaging. Once we have received your e-mail, we will discuss the matter with our complaints department and get back to you as soon as possible. Please also retain the outer packaging until you receive our response, as the damage may have been caused by the carrier and we need the outer packaging for our damage report.The tracking status for my order is delivered, but I have not received it. What can I do?The tracking status for my Carvedkeep order is delivered, but I have not received it. What can I do?
If your parcel is shown as delivered but you have not received it, it may have been delivered to someone else. Please click on the carrier's tracking link to see who the parcel was delivered to. If you are shown as the recipient of the delivery but the parcel has not yet arrived, please contact our support team via the contact form.
Our support team will then contact the carrier to establish what has happened. We would ask for your patience, as this may take some time. We will contact you as soon as we receive a response.When will I receive the refund for my return?For Carvedkeep, refunds are usually made within approximately 3-7 working days after the return is processed. For some payment methods and banks, it may take a little longer. Refunds are made using the same payment method that you used when you placed the order.What forms of payment do you accept?Carvedkeep currently accepts Visa, MasterCard, Discover, and American Express. Carvedkeep also accepts payments made through PayPal.
I don’t have a PayPal account. What should I do?
You may be able to pay with a card via PayPal without a PayPal account. Here’s how:

Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
You’ll be prompted to fill in your billing and credit card information.
Enter your email address so PayPal can send you a receipt.
Click Continue to return to Celebrawood. Your payment isn’t sent until you click Submit order on Carvedkeep.

International Taxes & DutiesPlease note that once your Carvedkeep order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.
(For United States clients, duties are free when the import value is under $800 USD.)Any question?You can contact us through info@carvedkeep.com. We will be happy to assist you.

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